Our FAQs - Product issues

Frequently asked questions

How can I tell if you have a product in stock?

If a product is in stock, it will have an 'in stock' icon next to it.

What delivery options are available on Townend School Supplies?

Townend School Supplies has two delivery options - Saver and Express. Saver Delivery costs just £1.95 and takes between 2-4 working days, while Express Delivery costs £4.95 and takes between 1 and 3 working days.

What is your returns policy?

Our Returns Policy page has full details of what to do should you wish to return a product to Townend School Supplies.

What are my exchange options?

If a product does not meet your expectations, Townend School Supplies is 100% happy to exchange it for an alternative.

How can I contact Townend School Supplies?

To contact the customer services team at Townend School Supplies you can either: write to us, call us or fill out a contact form - details for all 3 methods can be found on the Contact Us page.

What can I find product specifications?

Details, specifications and recommendations can be found alongside each product on the product pages.

Does Townend School Supplies provide loyalty discounts?

Townend School Supplies offers a range of effective loyalty discounts for all regular customers - discuss your options by calling the Townend School Supplies team today.

Am I entitled to a discount if I order in bulk?

Every order which totals over £150 automatically qualifies for Speedy Delivery and a 10% discount.